JMD HERBAL

Menu
Login

Shipping Policy

This Shipping Policy outlines how orders placed with JMD Herbal Pharmaceuticals, including the brands JMD Herbal and Protection360, are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms described below.

1. SHIPPING COVERAGE

We currently ship orders across India through trusted third-party logistics partners.
International shipping is not available unless specifically announced or enabled in the future.

2. ORDER PROCESSING TIME

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Processing may take longer during festivals, national holidays, or due to unforeseen operational delays.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. SHIPPING METHODS & DELIVERY TIME

We partner with reputable courier and delivery companies to ensure timely delivery.
Delivery timelines vary depending on your location:

  • Metro cities: 3–5 business days
  • Non-metro cities: 4–7 business days
  • Remote areas: 7–10 business days

These timelines are approximate and may vary due to courier constraints, weather conditions, or regional restrictions.

4. NO CASH ON DELIVERY (COD)

COD is not offered due to misuse and operational challenges.
All orders must be prepaid using available online payment methods.

5. SHIPPING FEES

  • A standard shipping fee may apply depending on the order value and delivery location.
  • Free shipping is offered on orders over ₹799 (after discounts and before taxes), unless otherwise specified.
  • Shipping charges, if applicable, will be shown at checkout before payment.

6. ORDER TRACKING

After your order is packed and dispatched:

  • A tracking link or AWB number will be shared via email/SMS.
  • Tracking updates depend on the courier’s system.
  • If tracking shows no update for more than 48–72 hours, you may contact our support team.

7. WRONG ADDRESS OR FAILED DELIVERY

Orders may be returned to us by the courier if:

  • The address provided is incomplete or incorrect
  • The recipient is unavailable
  • Delivery is refused at the doorstep

In such cases:

  • Re-shipping may incur additional charges
  • Refunds (if applicable) will exclude shipping fees

Please ensure correct address and contact details at checkout.

8. DAMAGED OR TAMPERED PACKAGES

If your package appears:

  • Damaged
  • Opened
  • Tampered
  • Wet or leaking

Please take photos or videos and contact customer support within 72 hours of delivery.

Do not use the product until the situation is reviewed by our team.

9. UNDELIVERED ORDERS

If your order is marked “undelivered” or “returned to origin (RTO)”, our team will:

  • Review the reason for RTO
  • Contact you for re-shipment or refund options
  • Process refunds according to our Refund Policy

10. DELAYS BEYOND OUR CONTROL

Delivery delays may occur due to:

  • Courier network issues
  • Weather disruptions
  • Regional restrictions
  • Festivals or public holidays
  • Natural events or unforeseen disruptions

We are not responsible for delays caused by third-party logistics partners.

11. CONTACT INFORMATION

For any shipping-related queries:

Email: care@jmdherbal.com
Phone: +91 7006400393
Address:
Phase III SIDCO Industrial Complex,
Samba, Jammu, J&K, India – 184121

Scroll to Top