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Refund & Return Policy

This Refund & Return Policy explains the conditions under which purchases made from JMD Herbal Pharmaceuticals, including its brands JMD Herbal and Protection360, may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms outlined below.

1. GENERAL RETURN CONDITIONS

We accept returns under the following conditions:

  • The return request is made within 3 Days of delivery.
  • Do share a video of unboxing for claiming missing units; else return request will be denied.
  • The item is unused, unopened, and in original packaging.
  • All included accessories, labels, and safety seals remain intact.
  • The product is not part of a non-returnable category (see Section 4).

Returned items must be received by us before a refund or replacement is processed.

2. RETURN PROCESS

To request a return:

  1. Contact us at care@jmdherbal.com or +91 7006400393
  2. Provide order number, item details, and reason for return
  3. Await approval and return instructions
  4. Ship the product to the address provided below:

JMD Herbal Pharmaceuticals
Phase III SIDCO Industrial Complex,
Samba, Jammu, J&K, India – 184121

Return Shipping Cost

Return shipment charges are paid by the customer, except in cases of product defects verified by our team.

3. REFUNDS

Refunds are issued only after:

  • The item is received and inspected
  • All return conditions are met
  • Applicable approvals are completed
Refund Timeline

Refund processing may take 14 to 60 days, depending on the payment method, bank timelines, and payment gateway procedures.

Refunds are credited to the original payment method used at checkout.

Non-Refundable Situations

Refunds will not be issued if:

  • The item shows signs of use
  • Packaging is tampered with
  • Safety seals are broken
  • The product is damaged due to misuse, neglect, or improper storage
  • The product is returned without prior approval

4. NON-RETURNABLE ITEMS

The following items cannot be returned unless received in a defective or damaged condition:

  • Items opened or used
  • Items without original packaging or safety seals
  • Products damaged after delivery
  • Items marked “non-returnable” on the product page
  • Free gifts, samples, or promotional items
  • Items purchased during clearance or special deals

5. DEFECTIVE OR WRONG ITEMS RECEIVED

If you believe you have received:

  • A defective item
  • A damaged product
  • An incorrect product

Please contact us within 48 hours of delivery with photos or video evidence.

Once verified, we may:

  • Replace the item
  • Issue a refund
  • Provide an alternative solution based on product condition and availability

Replacement shipping for verified defects is managed by the Company.

6. CANCELLATIONS

Orders may be cancelled before they are shipped.
Once dispatched, cancellations cannot be processed.

Refunds for cancelled orders follow the same timeline as Section 3.

For detailed rules, refer to our Cancellation Policy.

7. LATE OR MISSING REFUNDS

If you have not received your refund after the expected timeline:

  1. Check your bank or payment account
  2. Contact your payment provider for status updates
  3. Contact us at care@jmdherbal.com

Delays may occur due to bank processing times or payment gateway verification.

8. CONTACT INFORMATION

For return or refund-related requests:

Email: care@jmdherbal.com
Phone: +91 7006400393
Address:
Phase III SIDCO Industrial Complex,
Samba, Jammu, J&K, India – 184121

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