JMD HERBAL

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Privacy Policy

Last Updated: January 07, 2025

This Privacy Policy explains how JMD Herbal Pharmaceuticals (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal information when you access or use our websites and services. This Policy applies to all digital properties operated by the Company, including:

  • JMD Herbal
  • Protection360

By continuing to use our website or services, you agree to the practices described below.

1. DATA CONTROLLER DETAILS

JMD Herbal Pharmaceuticals
Phase III SIDCO Industrial Complex,
Samba, Jammu, J&K, India – 184121

Support Email: care@jmdherbal.com
Phone: +91 7006400393
DPO Email: dpo@jmdherbal.com
Legal Notices: legal@jmdherbal.com

The Company serves as the data controller for all information covered by this Policy.

2. INFORMATION WE COLLECT

2.1 Information Provided by You
  • Name
  • Email address
  • Phone number
  • Billing and shipping details
  • Payment-related information (processed securely through third-party gateways)
  • Order records
  • Messages submitted through customer support channels
2.2 Information Collected Automatically
  • IP address
  • Browser type
  • Device details
  • Interaction paths on the website
  • Cookies and analytics identifiers
2.3 Information from Third Parties

Payment and delivery partners may share essential data needed to complete processing, verification, and shipment.

3. PURPOSES FOR USING YOUR INFORMATION

We use data for the following purposes:

  • Fulfilling orders and service obligations
  • Communicating with customers
  • Handling returns, refunds, and related requests
  • Fraud checks and transaction verification
  • Website operation, stability, and diagnosis
  • Legal and compliance documentation
  • Analytics and service improvement

We do not use personal data for medical analysis or health profiling.

4. LEGAL BASES UNDER GDPR

Applicable to individuals in the EU/EEA and UK:

  • Contract: Order processing, returns, refunds
  • Legitimate interest: Fraud checks, analytics, security
  • Legal requirement: Tax, accounting, compliance obligations
  • Consent: Non-essential cookies, optional communications

5. RIGHTS UNDER CCPA

California residents may:

  • Request access to collected information
  • Request deletion (unless retention is legally required)
  • Request correction
  • Opt out of data sharing/sale
  • Receive equal service regardless of exercising rights

We do not sell personal data.

Requests may be sent to: dpo@jmdherbal.com

6. INDIA-SPECIFIC COMPLIANCE (DPDP ACT)

Under applicable Indian rules:

  • Data is used for lawful, clear, and genuine purposes
  • Retention is limited to business or legal necessity
  • Users may request updates or deletion (subject to legal retention duties)
  • Reasonable security safeguards are maintained

7. COOKIES AND TRACKING

Cookies may be used for:

  • Core site functions
  • Session handling
  • Performance analytics
  • Preferences

Browser settings allow control over cookie use.

A separate Cookie Policy can supplement this section if required.

8. DATA SHARING

We only share data when necessary:

  • Payment processors: RazorPay, PayTm, UPI, AmazonPay
  • Delivery partners: All Major partners
  • Technology providers
  • Dispute or legal authorities (when mandated)

No data is shared for unrelated commercial purposes.

9. INTERNATIONAL TRANSFERS

Where data moves outside your region:

  • Standard safeguards are applied
  • Processing follows GDPR, CCPA, and Indian principles
  • Appropriate protection measures remain in force

10. DATA SECURITY

Security practices include:

  • Encrypted connections (HTTPS/TLS)
  • Controlled system access
  • Use of secure payment gateways
  • Ongoing monitoring and risk management

We do not store full card numbers.

11. DATA RETENTION

Data is stored only for necessary periods:

  • Transaction and compliance records: up to 7 years
  • Account details: until deletion or long-term inactivity
  • Support communications: for as long as needed to address issues
  • Marketing data: until withdrawal of consent

12. USER RIGHTS

Depending on your jurisdiction, you may:

  • Request access to your data
  • Request correction or deletion
  • Request restriction
  • Object to certain processing
  • Withdraw consent
  • Request a copy of your data (where applicable)
  • File a complaint with a supervisory authority

To exercise rights: dpo@jmdherbal.com

13. CHILDREN’S PRIVACY

Our website is a general-use platform. We do not knowingly collect information from individuals below the minimum legal digital age in their region.

14. THIRD-PARTY LINKS

External websites operate independently. We are not responsible for their practices or policies.

15. UPDATES TO THIS POLICY

We may update this Policy as needed. The “Last Updated” date reflects the latest revision.

16. CONTACT INFORMATION

For privacy-related requests: dpo@jmdherbal.com
For support: care@jmdherbal.com
For legal notices: legal@jmdherbal.com
Phone: +91 7006400393

Address:
Phase III SIDCO Industrial Complex,
Samba, Jammu, J&K, India – 184121

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